The statements, information or products sold on replenology.com or 21togrow.com, its Facebook pages or other internet or print media by Replenology have not been evaluated by the Food and Drug Administration. Replenology products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, have a history of heart conditions or if you or your partner are trying to become pregnant, we suggest consulting with a healthcare professional before using any of our products. The results achieved with all products may vary, and not everyone will experience the same results.
Replenology Terms of Offer
How Does the Replenology VIP Membership Offer Work? Let’s keep this simple:
When you join the Replenology VIP Membership Program you will receive 10% off of the regular price for as long as you maintain your membership in good standing. You will also receive your initial one month supply of Replenology and begin your journey to healthier hair.
If you change your mind, and wish to cancel your membership, you must call customer service within 20 days of placing your initial order to do so. If you do not call to cancel, then we will continue to send you a supply of Replenology each month, as long as you remain a member of the Replenology VIP Membership Program. The credit card you provide for your initial order will be automatically be charged $175.50, less any promotional discounts, (plus shipping, handling and tax if applicable) when each individual monthly supply is shipped.
Return Policy for VIP Members
If, during the course of your six month membership, you wish to cancel any future monthly shipments then please call our Customer Service Department at:
1.855.212.GROW (4769) United States
Our customer service center is open Monday to Friday from 9am to 5pm Eastern Standard Time.
Our customer service representative will give you a Return Merchandise Authorization number. When addressing your package for return, be sure to clearly write the RMA number on the outside of the box. Our shipping department is unable to accept any packages for refund without the RMA number and packing slip provided by Replenology.
You’ll be able to return your most recently shipped, unopened Replenology products in original packaging for a full refund within 30 days of shipping. It may take up to 5 business days to process your return. Once the return process is completed, it can take up to one billing cycle for the refund to be posted to your account, depending on your credit card company or financial institution.
You won’t receive any more Replenology products. We’ll be sad to see you go but, we’ll welcome you back as a VIP Member at any time.
Return Policy for Non-VIP Members
In order for you to receive a refund from Replenology all returned products must be unopened, in the original packaging, and postmarked for return within thirty days of purchase.
Please call our Customer Service Department at:
1.855.212.GROW (4769) United States
Our customer service center is open Monday to Friday from 9am to 5pm Eastern Standard Time.
You will be given a Return Merchandise Authorization (RMA) number. When addressing your package for return, be sure to clearly write the RMA number on the outside of the box. Our shipping department is unable to accept any packages without the RMA number. Return shipping costs are not covered by Replenology.
It may take up to 5 business days to process your return. Once the return process is completed, it can take up to one billing cycle for the refund to be posted to your account, depending on your credit card company or financial institution.
Please send your package to the appropriate address as specified on your RMA instructions.
We will not accept or issue a refund for any packages returned or marked “return to sender”, that do not include a valid RMA number. We will not accept or issue a refund for any shipment not accepted by customer for any reason. If you return a package, we recommend that you obtain proof of shipment and a tracking number.
TERMS AND CONDITIONS OF SERVICE
This Terms of Service (“TACS”) is a legally binding agreement made by and between Replenology Inc. and (“we” or “us”) and you, personally and, if applicable, on behalf of the entity for whom you are using this website or products (collectively, “you”). This TACS governs your use of the replenology.com or 21togrow.com website (“Website”) and the products (“Products”) or services we offer on the Website (“Services”), so please read it carefully.
BY ACCESSING OR USING ANY PART OF THE WEBSITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS TACS. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEBSITE
INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES, AND REGULATIONS CHANGE FREQUENTLY. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS TACS AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES ASSENT TO ANY NEW OR MODIFIED PROVISION OF THIS TACS THAT MAY BE POSTED ON THE WEBSITE.
1. Using the Website.
(a) Eligibility. Except as expressly provided below, Services may only be used by, and Membership is limited to, individuals who can form legally binding contracts under applicable law. Without limitation, minors are prohibited from becoming Members and, except as specifically provided below, using fee-based Services. Membership is defined by engaging in a purchase agreement with Replenology Inc. wherein you, the consumer, purchase one of the products found on the Website.
(b) Compliance. You must comply with all of the terms and conditions of this TACS, the policies referred to below, and all applicable laws, regulations, and rules when you use the Website.
(c) License and Restrictions. Subject to the terms and conditions of this TACS, you are hereby granted a limited, non-exclusive right to use the content and materials on the Website. You may not use any third-party intellectual property without the express written permission of the applicable third party, except as permitted by law. The Website will retain ownership of its intellectual property rights, and you may not obtain any rights therein by virtue of this TACS or otherwise, except as expressly set forth in this TACS. You will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit, or sublicense from materials or content available on the Website, except as expressly set forth in this TACS. You may not attempt to reverse engineer any of the technology or formulations used to provide the products or Services.
(d) Prohibited Conduct. In your use of the Website, Products, internet or print media and the Services, you may not: (i) infringe any patent, trademark, trade secret, copyright, right of publicity, or other right of any party; (ii) defame, abuse, harass, stalk any individual, or disrupt or interfere with the security or use of the Products, Services, the Website, or any websites linked to the Website; (iii) interfere with or damage the Website or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing of electronic mail address information, or similar methods or technology; (iv) attempt to use another user’s account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including, without limitation, the Website, or create or use a false identity; (v) attempt to obtain unauthorized access to the Website or portions of the Website that are restricted from general access; (vi) engage, directly or indirectly, in transmission of “spam,” chain letters, junk mail, or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users without their express consent or other information relating to the Website or the Services; (viii) use any meta tags or any other “hidden text” utilizing the Replenology name, trademarks, or product names; (ix) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Website; (x) engage in any activity that interferes with any third party’s ability to use or enjoy the Website, Products or Services; or (xi) assist any third party in engaging in any activity prohibited by this TACS.
(e) Other Users. If you become aware of any conduct that violates this TACS, we encourage you to contact Customer Service. We reserve the right, but will have no obligation, to respond to such communications.
2. Your Content.
(a) License. By posting, storing, or transmitting any content on or to the Website, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit, and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any.
(b) Objectionable Content. We do not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content that you post. We will not be liable for any damage or harm resulting from any content, nor from your interactions with other users of the Website. We reserve the right, but have no obligation, to monitor interactions between you and other users of the Website and take any other action to restrict access to or the availability of any material that we or another user of the Website may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing, libelous, discriminating or otherwise objectionable (including, without limitation, because it violates this TACS).
3. Accuracy of Information.
We attempt to ensure that the information on the Website is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Website at any time; (ii) correct any errors, inaccuracies, or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Website at any time.
4. Sales Tax.
If you purchase any products available on the Website (“Products”), you will be responsible for paying any applicable sales tax indicated on the Website.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization, such as a telephone confirmation of your order and other information, from you. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies, the credit card company, and any relevant financial institutions for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
6. Intellectual Property Rights.
(a) Copyright. All materials on the Website, Products and print media including, without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by us or are the property of our suppliers, licensors, or other companies. You may not use such materials without express written permission.
(b) Trademarks. Replenology® and 21 To Grow™ are trademarks owned or licensed by Replenology Inc., and Replenology Inc. has licensed the related design marks, and other trademarks on the Website. Page headers, custom graphics, button icons, and scripts are trademarks or trade dress we own. You may not use any of these trademarks, trade dress, or trade names without our express written permission.
7. Third-Party Websites.
21togrow.com may contain links to other websites on the Internet that are owned and operated by third parties. We do not control the information, products, or services available on these third party websites. The inclusion of any link does not imply our endorsement of the applicable website or any association with the website’s operators. Because we have no control over such websites and resources, you agree that we are not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites, or for the protection of your data privacy by third parties. Any dealings with, or participation in promotions offered by, advertisers on the Website, including the payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between you and the applicable advertiser or other third party. You further agree that we shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such website, or any such dealings or promotions.
8. Linking and Framing.
You may not deep link to portions of the Website, or frame, inline link, or similarly display any of our property, including, without limitation, the Website. You may not use any of our logos or other trademarks as part of a link without express written permission.
All comments, feedback, suggestions, ideas, and other submissions that you disclose, submit, or offer to us in connection with your use of the Website will become our exclusive property. Such disclosure, submission, or offer of any comments shall constitute an assignment to us of all worldwide right, title, and interest in all patent, copyright, trademark, and all other intellectual property and other rights whatsoever in and to the comments, and a waiver of any claim based on moral rights, unfair competition, breach of implied contract, breach of confidentiality, and any other legal theory. You will, at our cost, execute any documents to effect, record, or perfect such assignment. Thus, we will own exclusively all such right, title, and interest, and shall not be limited in any way in the use, commercial or otherwise, of any comments. You should not submit any comments to us if you do not wish to assign such rights to us. We are and will be under no obligation to: (i) maintain any comments in confidence; (ii) pay to you or any third party any compensation for any comments; or (iii) respond to any comments. You are and shall remain solely responsible for the content of any comments you make.
You agree to defend, indemnify, and hold the Website and its subsidiaries, affiliates, and their directors, officers, agents, members, shareholders, co-branders, or other partners, employees, and advertising partners harmless from any liabilities, losses, actions, damages, claims, or demands, including reasonable attorneys’ fees, costs, and expenses, made by any third party directly or indirectly relating to or arising out of (a) content you provide to the Website or otherwise transmit or obtain through the Service, (b) your use of the Service, (c) your connection to the Service, (d) your violation of this Agreement, (e) your violation of any rights of another, or (f) your failure to perform your obligations hereunder. If you are obligated to provide indemnification pursuant to this provision, we may, in our sole and absolute discretion, control the disposition of any claim at your sole cost and expense. Without limitation of the foregoing, you may not settle, compromise, or in any other manner dispose of any claim without our consent.
11. DISCLAIMERS, EXCLUSIONS AND LIMITATIONS
(a) DISCLAIMER OF WARRANTIES. WE PROVIDE THE WEBSITE, THE PRODUCTS, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS, THE WEBSITE, THE SERVICES, THEIR USE, AND ANY INFORMATION ON CONTAINED THEREIN: (I) WILL BE UNINTERRUPTED OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES, OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OF OR WITH OTHER HARDWARE OR SOFTWARE YOU USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THIS TACS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR CAUSE, MERCHANTABILITY, AND NON-INFRINGEMENT.
(b) DISCLAIMER OF FORWARD-LOOKING STATEMENTS. THIS WEBSITE MAY CONTAIN FORWARD-LOOKING STATEMENTS THAT REFLECT OUR CURRENT EXPECTATION REGARDING FUTURE EVENTS AND BUSINESS DEVELOPMENT. THE FORWARD-LOOKING STATEMENTS INVOLVE RISKS AND UNCERTAINTIES. ACTUAL DEVELOPMENTS OR RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED AND DEPEND ON A NUMBER OF FACTORS, SOME OF WHICH ARE OUTSIDE OUR CONTROL.
(c) HEALTH-RELATED INFORMATION. WE PROVIDE INFORMATION ON THE WEBSITE FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT MEANT AS A SUBSTITUTE FOR THE ADVICE OF A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. YOU SHOULD NOT USE THE INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE FOR DIAGNOSING OR TREATING A MEDICAL CONDITION. YOU SHOULD CAREFULLY READ ALL PRODUCT INSTRUCTIONS PRIOR TO USE.
(d) PRODUCTS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR CAUSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT, PERFORMANCE OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL USE, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NONCOMPLIANCE WITH ANY DIRECTIONS, CODES, OR MISAPPROPRIATION.
(e) EXCLUSION OF DAMAGES. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO EXPECTATION, EMOTIONAL SUFFERING, LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO, OR CONNECTED WITH THE USE OF THE WEBSITE OR PRODUCTS OR SERVICES OR INFORMATION, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.
(f) LIMITATION OF LIABILITY. IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THIS TACS, INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEBSITE OR THE PRODUCTS, EXCEED THE GREATER OF $100 OR THE AMOUNT THAT YOU PAID FOR THE PRODUCTS.
12. Force Majeure.
You acknowledge and understand that if the Website or Replenology Inc., its agents or affiliates are unable to provide the Products as a result of a force majeure event, the Website will not be in breach of any of its obligations toward you under these TACS. A force majeure event means any event beyond the control of the Website or Replenology Inc., its agents or affiliates. THE WEBSITE OR REPLENOLOGY INC., ITS AGENTS OR AFFILIATES SHALL NOT HAVE ANY LIABILITY TO YOU, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.
13. Domestic Use, Export and Import Restriction.
We control the Website from our offices within the United States of America. We make no representation that the Website or its content (including, without limitation, any Products or Information or Services available on or through the Website) are appropriate or available for use in other locations. Users who access the Website and Purchase Products or Services from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, local taxes and import duties if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Website may be downloaded in violation of United States law.
All disputes arising out of or relating to this TACS (including its formation, performance, or alleged breach) or your use of the Website will be exclusively resolved under confidential binding arbitration held in Toronto, Canada before and in accordance with the rules of the Commercial Arbitration Act 2017. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this TACS will be joined to an arbitration involving any other party subject to this TACS, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in provincial or federal court located in Toronto, Canada to enforce this TACS or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.
15. WAIVER OF CLASS ACTION RIGHTS.
BY ENTERING INTO THIS TACS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS TACS MUST BE ASSERTED INDIVIDUALLY.
16. Limitation of Actions.
You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Website must be filed within one calendar year after such claim or cause of action arises, or forever be barred.
17. Modification of Terms of Service.
We reserve the right to change or modify these TACS at any time, with or without notice, and your continued use of the Website will be conditioned upon the TACS in force at the time of your use. You can always check the most current version of the TACS at this page.
We maintain the right to terminate your access to the Website if we reasonably believe you have breached any of the TACS. Following termination, you will not be permitted to use the Website and we may, in our sole discretion, cancel any outstanding Product orders. If your access to the Website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the Website, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider. This TACS will survive indefinitely unless and until we choose to terminate it, with or without notice, regardless of whether any account or order you open is terminated by you or us, or if you have the right to access or use the Website.
This TACS contains the entire understanding between you and us regarding the use of the Website, and supersedes all prior and contemporaneous agreements and understandings between you and us relating thereto.
20. Additional Terms.
This TACS will be binding upon each party hereto, as well as upon its successors and permitted assigns, governed by and construed in accordance with the laws of the Province of Ontario and the Canadian Federal Laws applicable therein, without regard for conflict of law principles. These TACS, and all of your rights and obligations under them, may not be assigned or transferred by you without our prior written consent. No failure or delay by a party in exercising any right, power, or privilege under this TACS will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof, or the exercise of any other right, power, or privilege under this TACS. You are an independent contractor, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this TACS. The invalidity or unenforceability of any provision of this TACS will not affect the validity or enforceability of any other provision of this TACS, all of which will remain in full force and effect. For more information, please contact Admin@replenology.com.
Copyright © 2018 Replenology® Inc.